Refund policy

Returns & Exchanges

We want you to love your purchase from Norris Shoe Store. If something isn’t quite right, we’re here to help.

Return & Exchange Window

• Returns and exchanges are accepted within 14 days of purchase.

Condition Requirements

• Items must be unworn, unused, and in original packaging (including shoe boxes).
• Items showing signs of wear may not be eligible for return or exchange.

Exchanges

• Need a different size or style? We’re happy to help with exchanges based on availability.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

• Once your return is received and inspected, your refund will be issued to the original form of payment.

Final Sale Items

• All final sale items are not eligible for return or exchange.

No Restocking Fees

• We do not charge restocking fees.