Returns & Exchanges
If you need to return or exchange an item, we’re here to help. We accept returns and exchanges within 14 days of the shipment date.
You may return your item for:
- An exchange (size or style, based on availability)
- A refund to your original payment method
Return Guidelines
To be eligible for a return or exchange:
- Items must be unworn, unused, and in original packaging
- All original tags must still be attached
- Items must show no signs of wear or use
Final Sale Items
- Discounted items are final sale and cannot be returned or exchanged
Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 48 hours of delivery to receive a full refund or replacement.
Requests made after this timeframe will not be eligible.
How to Start a Return or Exchange
To begin your return, please email us at office@norrisshoestore.com with the following information:
- Order number
- Name on the order
- Reason for return or exchange